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Contract Centre Quality Assurance Assessor
2 months ago
**Contact Centre Quality Assurance Assessor**
£32,000 - Wolverhampton
We are currently looking to recruit an experienced Contact Centre Quality Assurance Assessor who is passionate about customer experience and employee development.
Monday to Friday role - 9am - 5pm.
- Assess and mark both live and recorded calls to confirm that calls are compliant.
- Provide feedback to team managers and to People Development on coaching and development needs
- Undertake administration quality checking across the department
- Identify skill needs and gaps
- Recommending appropriate coaching
- Ensure all work is carried out in line with compliance requirements
Skills - Quality Assurance, Quality Monitoring, Quality Monitoring Assistant, Quality and Performance Analyst
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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