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Section Leader

4 months ago

Wolverhampton, United Kingdom City of Wolverhampton Council Full time

Job Introduction
**Salary: £41,418 - £46,464 (Grade 7)**

**Hours: 37**

**Contract type: full time, permanent**

**Work Style**:Flexible work style (remote working arrangements will be considered)**

**Interview date: 11 March 2024**

Taxi Licensing are currently seeking to appoint to the permanent post of Section Leader - Quality Assurance.

Our Council licences more drivers and vehicles than any other in the country. We are at the forefront of licensing, using state-of-the-art technology to ensure public safety through checks on drivers, vehicles and operators.

Under the guidance of the Licensing Innovation Lead and Licensing Manager you will spearhead a training and quality assurance team. You will be responsible for maintaining the highest standards of the Council’s taxi licensing and compliance function, in line with the service’s continued growth programme.

This role will include a range of duties which includes, but is not limited to:

- Training and managing individuals assigned to the section on protocols, and quality assurance principles and practices
- Managing regular operational and compliance quality checks within your own training team, Customer Services and the Licensing and Compliance teams
- Effectively contributing to the development and implementation of procedures and protocols
- Raising internal non-conformances when necessary
- Developing and implementing quality assurance policies and procedures
- Identifying opportunities to utilise performance data to help drive quality awareness, decision making and improvement processes
- Collaborating with cross-functional teams to address quality issues and implementing corrective actions
- Ensuring compliance through auditing (internal and external and effectively close off any non-conformances
- Interrogating service delivery and performance dashboard data to aid service improvement
- Reporting relevant information to senior stakeholders and councillors

You should have excellent communication skills both written and verbal, as well as the ability to write training sessions and confidently deliver them to small - medium sized groups.

This is an excellent opportunity for a positive, motivated and enthusiastic person to join and drive a very dynamic team with best practice vision towards a common goal.

We work to develop people through professional apprenticeship schemes, where you can learn a new qualification, such as:

- Level 5 Operations Manager
- Level 6 Chartered Management Degree Apprenticeship
- Level 7 Senior Leaders Degree Apprenticeship

Support is available along the way, with access the West Midlands Coaching Pool for professional coaches and mentors, which is in addition to guaranteed professional conversations each quarter to help your development.

Please see job description and person specification for further details.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

**Our working arrangements**

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empowers employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocation where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click **here**.

**Diversity**

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Silver Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums **here**

**Recruitment