Service Architect

3 months ago

London, United Kingdom Bridge of Hope Full time

Location - hybrid working at any of the clients locations within the UK
Duration - 12 month contract
Rate - £700 daily (inside IR35)
Your role as a Service Architect will be to focus on the needs of the user and to ensure every aspect of product development is user-centric and evidence-based, you will create designs, define patterns and standards to ensure consistency, efficiency and best practice in the delivery and operation of the service whilst ensuring that the customer experience is at the centre of the design.
You will work closely with the Product and Delivery Managers, Service Owners, Demand Managers, Technical Architects and Service Delivery teams across NVVS to understand the people, process and tooling requirements of the service, ensuring that all service requirements, resources and capabilities needed have been captured and fully documented in readiness for service transition. Service Architecture bridges the gap between technical and users to:
- Manage New Demand
- Produce Formal Service Requirement Assessments (SRAs) to ensure that proposed service solutions arising from any new/changed service requirements and are aligned to the overall Technology Services service architecture and end-to-end service model.
- Ensure that the service design deliverables (e.g. Service Design Packs, Operational Working Agreements, Operational Level Agreements) are consistent with and aligned to the wider Technology Services service architecture and end-to-end service model.
- Support the evaluation of supplier bids and proposals to ensure that service requirements are properly met and that new service solutions are fit for purpose.
- Act as a trusted source and appropriate signpost to process and governance.

Subject Matter Expertise
- Support and make informed decisions based on user needs, available technology, and value for money.
- Demonstrate deep understanding of Service Architecture. Applies knowledge and experience to create or assure service designs.
- Visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence.
- Makes and guides effective decisions, explaining clearly how the decision has been reached.
- Has the ability to understand service complexity and risks, run collaborative design activities, influence others and build consensus.
- Drive strategy through a mixture of traditional and contemporary Cloud / Digital technologies, usually within complex multi-vendor ecosystems.

Collaboration & Leadership
- Effectively communicate across organisational hierarchy and boundaries understanding the context.
- Make complex service and technical information and language simple and accessible for non-technical audiences.
- Advocates and communicates what a team does to create trust and authenticity and can respond to challenge.
- Builds successful outcomes through understanding team styles and influencing as well as motivating team members.
- Applies an agile mindset to all aspects of work. Works in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
- Prepared to take risks, willing to learn from mistakes and appreciate the importance of agile project delivery for digital projects in government.
- Interpret vision to lead on decisions. Create a collaborative environment and sustain a good service.
- Manage risk and tracking the mitigation of risks. Understand and resolve disputes across varying levels of complexity.

**Person Specification**:

- Soft-skills strong stakeholder communication and influencing ability is as equally important as technical knowledge and architecture skills.
- Understanding of DevOps and agile frameworks and techniques.
- Ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome for the business.
- Can take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements.
- Focus on outcomes rather than solutions and activities and can manage competing priorities.
- Understanding users/personas and actors can identify who they are and what their needs are.
- Translate user stories and propose design approaches or services to meet these needs.
- Knowledge of the wider digital economy and advances in technology are changing user behaviour and the government landscape.

Please submit a copy of your CV for more info.

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