Customer Service Advisor
6 months ago
Interested in joining a local and thriving business which keeps growing?
Alpha is one of the UK's largest and fastest growing taxi companies with over 1600 partner drivers. You can be part of the local answer to emerging international disruptors and feel good about your input as we continue to make an impact.
We have a continual growth plan and need a talented and driven individual to help us achieve our targets.
After recent expansion, Alpha Taxis are looking for pro-active, efficient, and reliable individuals to join one of our fast-paced call centre environments in **Ormskirk**.
Throughout the year, there will be events/holidays that mean some weekend work will be required but these will be organised in advance.
If you are currently in education, Alpha’s 24-hour operation allows us to be able to work your shifts around your timetable.
**Position Overview**:
- Handle all inbound calls and in person queries regarding but not limited to bookings, lost property, accounts, and driver queries.
- Process a large number of bookings in each shift.
- Fully investigate and resolve all queries via telephone or face to face.
- Build relationships with a friendly and positive approach.
- Ability to work in a fast paced, team environment.
- Be self-motivated, adapting positively to change.
- Hold excellent IT skills; ability to update and utilise the in-house computer systems.
- Manage daily operations including opening and closing procedures as a Key Holder.
- Readily accept responsibility.
- Have an upbeat and positive attitude.
- Provide a high level of customer service to drivers and customers.
**Requirements**:
- Have an outstanding telephone manner and rapport building skills.
- A very resilient character, who is calm under pressure.
- Passionate to learn and develop your career within a company that values and invests in their employees.
- Availability to flexibly work within the operational hours and weekends when required.
**Benefits**:
- Regular Company Social events
- Company Pension scheme
- Smart casual dress (uniform is provided)
- Priority when using company services.
**Job Types**: Full-time, Part-time, Permanent
Pay: £11.75-£12.75 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Ormskirk: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have weekend availability?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CSA-ORMSKIRK
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