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Retail/hospitality Assistant

3 months ago

Stowmarket, United Kingdom Food Museum Full time

**Weekend Retail/Hospitality Assistant**

**Permanent, 2 days every other weekend + extra hours as required.**

**Minimum Wage**

The Retail Assistant welcomes visitors to the museum, provides excellent customer care in the shop, operates the till, answers the phone, and keeps the shop looking its best at all times. This job will involve regular, fortnightly cover of our museum shop. It will also involve picking up holiday cover and could involve extra hours in our café and in our events team.

**Who are we looking for?**

We are looking for someone friendly, outgoing and confident, who can think on their feet and deal with a range of customer enquiries. You are the first person our visitors will meet and we want you to set the tone for their visit, so commitment to the museum’s mission and interest in what we do is really important. You should be practical and hands-on - able to see without prompting when stock needs replenishing or cleaning needs to be done.

You will be keen to learn new skills and to support your colleagues in other areas of the museum’s work with shifts in the café or at weddings and events. You will be working as part of a team and being prepared to cover holiday/sickness is vital.

**Main duties**
- Deliver excellent customer service, welcome visitors and guests to the museum. Confidently communicate the museum’s mission and sell the visitor experience to prospective customers.
- Sell tickets, memberships and products to visitors using our EPOS and Customer Relations Management (CRM) system, ensuring that accurate details are collected for our membership database and for reclaiming Gift Aid.
- Keep the shop tidy, clean, well-stocked and attractive, maximising opportunities for sales. Look for ways to improve sales performance.
- Maintain a broad knowledge of the museum including key visitor information and an understanding of the projects which are going on across the museum.
- Take deliveries, sort the post and answer the phone.
- Cash up at the end of the day and follow cash and stock handling procedures.
- Be responsible for security and safety in the shop on a day-to-day basis. Respond appropriately in the event of an emergency or incident. Open up and lock up buildings as per agreed procedures. Uphold entertainment, food and alcohol licensing principles.
- Support museum events.
- Cover occasional shifts in the café: provide extra support for our onsite café, (barista training and food hygiene training will be given).
- Cover occasional events shifts: welcome guests, setup and takedown events equipment and deliver customer service.

**To apply**

**Job Type**: Part-time

**Salary**: Up to £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Work Location: In person

Application deadline: 19/02/2024