Neighbourhoods Housing Officer

4 months ago

WestonsuperMare, United Kingdom LiveWest Full time

**About The Role**:
Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you

We are looking for a Housing Officer to join our Neighbourhoods team to provide tenancy and estate management services within **Bristol**. There will also be involvement in new developments.

As a Housing Officer you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organization to ensure services are delivered in line within appropriate timeframes.
- This role is being offered on a **full time**, **permanent** basis and will be based in the** Bristol** area.-
To be considered for the role of Housing Officer you will:

- have experience in social housing, or related profession.
- have experience of tenancy, estate and housing management.
- either hold, or be willing to work towards CIH Level 4.
- have excellent communication and leadership skills.
- have an excellent customer focus, with an ability and drive to improve customer satisfaction.
- hold a full UK/EU driving licence and access to a suitable vehicle.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

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