Customer Advice and Support Worker

5 months ago

Middlesbrough, United Kingdom Middlesbrough Council Full time

**Reference**: R0003220

**Service Area**: Prevention Access and Provider Services

**Directorate**: Adult Social Care and Health Integration

**Salary**: £22,369

**Hours**: 37 hours per week

**Contractual Status**: Permanent

At Middlesbrough, we truly live our values and incorporate them into everything we do. We are passionate about improving the lives of our residents, focused on achieving best outcomes and creative in the way we work with customers, ensuring they get the best support available.

This is an exciting time for Middlesbrough as we develop ACT (Accessing Change Together) which integrates council staff and partner organisations and provides a range of support and interventions in relation to service users who need support with Housing Support and Homelessness, Domestic Abuse and Substance misuse.

ACT (Accessing Change Together) is an integrated service, which means that lots of support services are working together and using a shared case load management system. This will make it easier for service users to get access to services they need so they receive the right support and easier for council staff and partner organisations to work together and share information to improve outcomes for service users. It is recognised that sometimes service users need help in several support areas. Working with a multi-disciplinary approach, the teams aim to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately. The team will work alongside other services including Adult & Children’s Social Care and Public Health, to develop consistent pathways and effective processes.

We have a range of opportunities which have become available within ACT (Accessing Change Together) in three different but interconnecting teams Front Door, Housing Solutions and the Community Interventions Team and are looking to recruit staff within those teams who have the drive to help improve and contribute to the ACT Accessing Change Together vision, have experience of working effectively with a range of services and have the skills, passion and resilience to work creatively with service users who are accessing ACT accessing Change Together and need ongoing support in relation to Housing, Homelessness and /or Domestic Abuse.

Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate). New staff joining Middlesbrough can expect a warm welcome from the teams, our Director and Chief Executive and full induction process.

For further information about ACT Accessing Change together or any of the amazing opportunities available please speak to Rachel Jenkins ACT Middlesbrough Lead Officer 01642 727139, Claire Moore Domestic Abuse Strategic Lead 01642 728691, or Debra Cochrane Homelessness Strategic Lead 01642 728195

**Job Types**: Full-time, Permanent

**Salary**: £22,369.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: R0003220

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