Operational Team Lead

4 months ago

Chippenham, United Kingdom Medvivo Full time

OPERATIONAL TEAM LEAD - FULL-TIME, PERMANENT, CHIPPENHAM Operational Team Lead (Full time - 37.5hrs/week) An exciting opportunity has arisen at Medvivo for an Operational Team Lead to join our expanding Urgent Care Team on a full time, permanent basis. As an Operational Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users. You will play an advisory role in the recruitment, induction, training and provide proactive on-going support to the team. You will ensure that agreed working practices are adhered to consistently across the Urgent Care team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.

You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of the Urgent Care service. Please note that this role is full-time, 37.5 hrs/week requiring some degree of weekend working and overnight shifts within the operation's four-week rolling rota. About the role The Operational Team Lead will be able to prioritise workloads and meet deadlines whilst working to the highest standards.

As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours. Day to day, your duties will include but not be limited to: Supporting and supervising all members of the Urgent Care team in delivering a high-quality service. Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients. Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service.

Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures. Communicate with all stakeholders confidently, knowledgeably and courteously at all times. What we offer A competitive salary of over £30.000 per annum (inclusive of the base salary and enhancements) Discretionary staff bonus scheme Free staff parking Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays Company Pension Scheme Simply Health cash plan membership Life Assurance About us: Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivos core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.

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