Customer Service Assistant
5 months ago
**CONTACT CENTRE ADVISOR- WORKING ON BEHALF OF A LEADING COMPANY BASED IN STOKE-ON-TRENT.**
**PURPOSE OF THE ROLE**
- You will be responsible for handling inbound and outbound calls to collect overdue payments and to arrange payment plans.
- The employee will be able to support company goals by demonstrating excellent customer service skills and will act as a referral point for the organisation.
- You will launch your career in financial services
**REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE**
- Excellent telephone manner and customer service skills and the ability to work under pressure
- Experience of providing specialised advice to support customer requirements, preferably in a Contact Centre - desired but not essential
- Excellent attention to detail
**Full Time Permanent**
**Job Types**: Full-time, Permanent
Pay: From £21,500.00 per year
**Benefits**:
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
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