Service Engineer

2 weeks ago

West Malling, United Kingdom Electus Recruitment Solutions Full time

**Service Engineer**
The **Service Engineer** will be a key member of the team, maintaining our client’s world-leading position in thermal sensing technologies. You will be a part of the Surveillance Service department comprised of technical professionals and engineers,so even if you are working by yourself, you always have a team that can back you up if you encounter unfamiliar problems and need support to get the appropriate solution. Your focus will be post-sales support for high tech cameras, mainly used for militaryand rescue purposes, mounted in different airborne vehicles, maritime vessels and land vehicles. You will offer highly visible customer support through the performance of the on-site installation, training, and general post-sales support.Your job is alsobased at our client’s site, covering repairs of complex camera electronics and mechanical equipment, overseeing diagnoses, troubleshooting and service. Since you are working closely with customers, you will need excellent social skills to provide superiorcustomer service.
The **Service Engineer** will:

- Conduct high-level repair, diagnosis, service, support and upgrades to primarily airborne but also land and maritime products.
- Under limited supervision, visit customer and operator sites to carry out field analysis and repairs.
- Prepare lesson plans and perform training of customer personnel and maintenance of company equipment.
- Analyse product failure and recommend and implement solutions to enhance product reliability.
- Perform ad hoc duties in support of overall business needs in engineering, manufacturing, logistics, etc.
- Liaise with customers to keep them informed of the progress of returned equipment.
- Undertake domestic and international travel circa 30% of the time.
- Use the business ERP system (SAP) to determine repair and maintenance costs.
- Assist in the provision out of hours support to contract customers through participation in the evening & weekend call out duty rota.

To be considered for this role, applicants will need to have served a recognized apprenticeship or completed a formal college qualification such as City and Guilds in Electronics and will have previous experience in a similar technical support or engineeringenvironment role, with a strong mechanical and electrical background and the ability to problem-solve/troubleshoot complex electronic systems. You will need to possess excellent customer service attributes and a valid driving licence.
**Service Engineer**
**West Malling, Kent, Southeast England**
**Salary circa £40k plus strong benefits package**
**Permanent**
**Key Skills: Service Engineer, Technical Support, Electronics, Mechanical, Electrical, Engineering, Problem Solving, Troubleshooting, Thermal, Cameras.**
**PLEASE NOTE**: To be considered for this role, applicants must be eligible to work in the UK **without** the need for employer sponsorship.
This role is a **PERMANENT** position

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