Sales Co-ordinator- Customer Service

6 months ago


Warrington, United Kingdom Grundfos Holding AS Full time

Application Deadline:
- Workplace: Hybrid Position- Location: Warrington, GB, WA3 6UT- Contract Type: Full-Time- Employment Type: Regular**Are you a customer centric professional with exceptional communication skills?**

**Do you want to elevate customer experiences, resolve issues, and co-ordinate seamless support?**

Grundfos are looking for a Sales Co-ordinator
- Customer Service to join our Commerical Building Services front line team based in Warrington, Manchester. In this role you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.

**What is the job about?**

As a Sales co-ordinator you will provide the first level of customer contact resolution on inquiries that can be resolved quickly and provide timely and effective quotations, technical advice, and order entry related support to our Commercial Building Services customers and sales teams.

The role will include the following responsibilities:

- Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
- Create processed offers according to the description.
- Track offers according to specifications (e.g. sales guidelines).
- Follow up on Customer interactions within set SLA.
- Provide standard pricing and delivery information.
- Identify business opportunities and handover to external sales.
- Create, delete and maintain customer contact data in the SAP CRM system.
- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Assist Customers with order progression and supply chain issues.
- Handle order fulfillment tasks.
- Provide order and delivery status to Customers.
- Record Customer complaints and

**Your background**

We anticipate that you will have previous experience within Customer Services approx. 2 years minimum, relevant administrative experience, great organizational skills and accountability with customers.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD) (not a requirement but would be advantageous)
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

**What can we offer you?**
- Flexible working
- Flexible benefits package
- A wide range of employee benefits and discounts
- Access to health and wellbeing initiatives
- Access to internal training and great opportunities for individual development
- Modern spacious working environment

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.


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