Cost Enforcement Advisor

2 weeks ago

Birkenhead, United Kingdom Carpenters Full time

**Salary: £21,000 - £22,000**

**Job Purpose**:
To recover outstanding payments due with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.

**Key Duties and Responsibilities**:

- To be able to issue Court proceedings by Part 7 & 8, Application and other associated Court proceedings for recovery of Debt
- To issue proceedings via the OIC Portal
- To instruct Counsel to attend Hearings
- To prepare files in readiness for Hearings
- To instruct High Court Enforcement/County Court Bailiffs
- To deal with internal and external telephone queries
- To provide clients with updates regarding payments when required
- To liaise with external agencies, Insurers/Solicitors/Courts
- To monitor and process incoming payments in a timely manner
- General ad hoc duties

**Experience and Knowledge**:

- Prior experience working in a similar role is preferred but not essential
- Knowledge of RTA claims is preferred but not essential
- Knowledge of Court procedures is preferred but not essential
- Knowledge of MOJ Portal/fixed costs/OIC Portal is preferred
- An ability to work using own initiative as well as in a team to achieve maximum results
- Be proactive in monitoring workflow tasks
- Excellent customer service skills both written and verbally
- Good communication, interpersonal and numeric skills
- Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities, including external sources
- Good organisation and time management skills

**Benefits**:

- Minimum 25 days’ holiday plus bank holidays
- Hybrid working model (in relevant role)
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 03/23/12

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