Sales & Logistics Co-ordinator

4 days ago


Reading, United Kingdom CPA Recruitment Limited Full time

Our client based in Reading are recruiting for a Sales & Logistics Co-Ordinator to join their team on a full time contracted basis. This is a hybrid working opportunity with 2/3 days based in the office and the rest working from home.

**Salary**:
£25,000 - £30,000 DOE

Job Role:

- Co-ordinating the day-to-day management of customer accounts, orders, logistics & documentation, whilst maintaining and improving current customer service levels.

Key Contacts:

- Member of Operations team
- Commercial team, Finance team, Quality/Technical team.

Accountabilities:
Order Processing
- Using CRM and Excel processes, arranging documentations and shipping of orders received from customers

Governance & Compliance
- Everyone is expected to be aware of and comply with legal and regulatory obligations, in particular GDPR and data security, and to raise any concerns or possible breaches.

Customer Care
- Business as usual order processing & logistics. Manage enquires, questionnaires and complaints received from customers. Working with the Operations & Sales teams for swift resolution. Manage the sample request process, working with Quality.

Health & Safety
- All team members are expected to take all reasonable care for one’s own safety and that of colleagues and other stakeholders.

Diversity & Inclusion
- All team members are expected to demonstrate a genuine commitment to the organisation’s Diversity and Inclusion policy when making strategic and operational decisions.
- Everyone is expected to be respectful of and listen to diverse perspectives from colleagues, customers and other stakeholders.

Environmental Sustainability
- Environmental sustainability is important to the client. All team members are expected to ensure that the organisation’s resources are used efficiently with minimum wastage throughout their daily activities.

Experience
- Ideally experienced in an end-to-end logistics and customer care environment

Skills & Knowledge
- Fluency in English and excellent verbal and written communication skills
- Customer service skills within a customer focused environment.
- Confident numerical skills, use of Excel and analysis of data
- Presentation skills for internal reports
- Ability to work to tight deadlines and manage projects independently & as part of a team.

Ref: 40552


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