Customer Experience Advisor

2 weeks ago


Liverpool, United Kingdom The Football Pools Full time

**Closing Date: Tuesday 4 July 2023 - immediate start required**

We are looking to recruit Customer Experience Advisors (Night Shift) to provide our Customers with a great customer experience. Your role will involve ensuring our players are gambling responsibly to promote safer gambling practices. You will monitor player behavioural data to respond appropriately.

You will preferably have previous experience of working within a Betting Environment, with a keen interest or knowledge of Sports and Casino products.

Exceptional customer services skills are essential, along with the ability to build and maintain working relationships. You will have a good working knowledge of Word and Excel and an excellent standard of IT skills.

This role is working evenings, Monday to Sunday, 10pm until 8am (4 days on 3 days off preferably), so you must be flexible with your hours of work.

If you have the relevant skills and experience, we would love to hear from you.

This role will be remote, but you must be able to travel to the office for the induction & training, which will be held at 55 Charnock Road, Liverpool, L9 7ET.

**Job Types**: Full-time, Temporary contract
Contract length: 1 month

**Salary**: £23,500.00-£23,899.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- 10 hour shift
- Night shift

COVID-19 considerations:
We have introduced COVID Safety Measures across the building.

Application question(s):

- Do you have previous experience of working in a betting environment?
- Do you have in-depth knowledge of sports and casino products?
- This role is working nights 10pm to 8am Monday to Sunday on rotating shifts. Are you able to work those hours and cover in short notice?

Work Location: Hybrid remote in Liverpool, L9 7ET

Application deadline: 04/07/2023



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