Compliments & Complaints Case Officer

2 weeks ago

Leeds, United Kingdom Liberty Full time

Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team, covering a wide area of Yorkshire and the North East. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of up £23,000 per annum with Company Car/Allowance along with Excellent Benefits.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

**Responsibilities for this Complaints & Compliments Case Officer will include**:
First and main point of contact for tenants and customers in relation to

complaints & compliments

Ensure effective communication

Focus on resolution of complaints within given timescales

Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process

Provide regular, accurate and timely reports

Ensure all customer feedback is collated and that intelligent analytical approach is adopted

**What we are looking for in our ideal Complaints & Compliments Case Officer**:
GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).

**We offer a range of benefits for a rewarding career including though not limited to**:

- Pension scheme
- 23 days holiday plus bank Holidays
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- Death in Service Payment
- In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty._

If you have the desire to work in a busy and high performing team, why not join us as our Complaints & Compliments Case Officer, click “apply” below - we want to hear from you

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