Visitor Assistant

4 weeks ago

Dundee, United Kingdom V&A Dundee Full time

As the face of V&A Dundee, our Visitor Assistants facilitate a world-class experience for our visitors, in a safe, secure and accessible environment, supporting our mission to inspire and empower through design.

Working across our galleries, welcome areas and ticketing positions, our Visitor Assistants will put the Visitor journey at the heart of everything that they do, creating a positive and memorable experience for all visitors and providing a tailored welcome as they arrive at the museum. They will greet visitors proactively as they enter our galleries, offering assistance and being present and available to answer queries and share knowledge and stories, developing a deep understanding of our building, objects and exhibits, and speaking confidently and engagingly about these with our visitors. They take pride in the museum’s appearance, see every day through the eyes of a visitor and question everything that does not look, or work perfectly.

**Responsibilities**:

- To be a confident, proactive, approachable and visitor focused individual, helping visitors to engage with the museum and collections, whilst maintaining a consistent, engaging and professional manner at all times.
- To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.
- To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.
- To be a responsible and visible presence for an area of the museum on a daily basis, actively walking the galleries, carrying out invigilation duties and ensuring the safety and security of the exhibitions, objects and visitors.
- To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall visitor experience, and communicating confidently to ensure this is achieved.
- Ensure that the museum is always presented to the highest standard, carrying out light cleaning, tidying and maintenance duties as required.
- To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.
- To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.
- To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.
- To be committed to and promote health and safety, ensuring familiarity with all the museum's health and safety policies and procedures.
- To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.
- To attend training courses as required.
- To comply with all the museum’s HR, retail, cash and stock handling procedures.
- To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department.

These positions will be part-time, working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

**Job Types**: Part-time, Fixed term contract
Contract length: 10 months
Part-time hours: 28 per week

**Salary**: £10.90 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: One location

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