Face-to-face Customer Service Advisor

4 weeks ago


Edinburgh, United Kingdom Pertemps Network Group Full time

**Face-to-Face Customer Service Advisor**:

- 2631005206 Applicants

**£12.81 Per Hour**
- Full Time**Temporary**

**Edinburgh, City of Edinburgh**

**Administration**

**Job Description**:

- Exciting Opportunity in Edinburgh Join Our Team as a Face-to-Face Customer Service Advisor
- Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local offices Edinburgh.
- **Position**:Face-to-Face Customer Service Advisor
- **Location**: Split between 2 locations - Gracemount & Niddrie EH17 8QF & EH16 4DS.
- **Start Date**: 26/02/2023
- **Contract End date**: 31/05/2024 however possibility of extension
- **Type**:Full-time, 36 hours per week
- **Days & Hours**:8.30 - 4.15 Monday -Thursday ,8.30 - 4.00 Friday
- **Hourly Rate**:£12.81
- **Role Information**:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.**Responsibilities**:

- Interact with residents face-to-face, addressing their inquiries and providing assistance.- Take payments, process service requests, and manage customer information accurately.- Collaborate with team members to ensure effective service delivery.- Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.- Stay up-to-date with relevant information and policies to provide accurate assistance.**Requirements**:

- Excellent interpersonal and communication skills.- Previous customer service experience preferred.- Ability to handle challenging situations with patience and empathy.- Strong organisational and multitasking abilities.-
**Pertemps**:
**Sarah O'hara** 0131 225 7531
Division 263


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