Income Officer

Contract: Fixed Term until March 2024 (Mat Cover)

Hours: Full Time / 37 hours per week

**About the role**:
An exciting opportunity to join and work within our Income Team.

Within this role you will engage with customers, colleagues, and partners to ensure all income owed to Alliance is collected efficiently and effectively.

You will work to help vulnerable families and other disadvantaged groups who live within your patch. This will involve investigating Housing Benefit and Universal Credit claims, escalating rent arrears cases, taking appropriate action in mitigating the effects of debt and the impact of welfare reform through early intervention.

The role cuts across and impacts the organisation in terms of maximising and collecting the Association’s rental and service charge income.

**About you**:
We are looking for someone who is customer focussed and can use good written and verbal communication skills to provide exceptional service.

It is important you can handle challenging/difficult conversations and be able to make sound judgement calls on complex situations.

It would be an advantage if you have demonstrable knowledge of Income Management, including Housing and DWP benefits, and experience in debt recovery and/or income maximisation.