Export Operator
1 day ago
Export Operator
Key Tasks and Responsibilities
- Planning and arrangement of international consignments according to client instructions and requirements
- Completion of export documents from start to finish
- Completion of export customs entry to be under various CPC’s
- End to end monitoring of outbound movements
- Day to day invoicing and job costing
- Communication with overseas offices/partners
- Regularly updating customers monthly rates
- Quoting new traffic
- Ensure all enquiries or other communications are actioned promptly and efficiently
- Ensuring we meet company DATA Quality KPI with required tracking information
- Ensuring any PM queries are cleared within KPI timeframe
- Collecting VAT/Duty from customers if required
- Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
- Administer the operating procedures as defined by the client
- Compile daily reports on outstanding collections/deliveries
- Communicate daily on deviations to the transport plan put in place
- Manage suppliers and the service they provide to us, directly and through the Product Manager
- Customer service is paramount and relationship building is essential from day one
- Any other delegated tasks as deemed reasonable as assigned by the reporting superior.
Minimum Education and Experience Requirements:
- Good telephone manner and customer service skills are essential
- Attention to detail
- Friendly, calm and professional manner
- Ability to handle pressure and good time-management
- Ability to adapt to change and work effectively as part of a team
- Enthusiasm and self-motivation
Must Have previous freight forwarding background.
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