Intermediate Administration Services Officer

1 month ago

Gillingham, United Kingdom Medway Community Healthcare CIC Full time

Are you an experienced administrator with excellent organisational skills and an eye for attention to detail?
- Are you able to deal with confidential and sensitive information in a timely manner.

If you answered yes, we’ve got the perfect role for you

We are looking for an enthusiastic and motivated senior administrator to work within our care coordination centre:

- experience of interaction with all levels of staff and the public
- previous administrative and organisational experience
- experience of managing and prioritising own workload and working to deadlines
- a 'can do' approach.

This role is responsible for providing a high level of administrative support to clinical community services, from within the specified administration hub.

The post holder will be required to deal with highly sensitive information, working towards deadlines and be required to provide excellent customer service to our patients, healthcare professionals and other colleagues.

Other duties will include dealing with a wide range of administrative tasks.

So what else?
- This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in-service training, one-to-one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

The small print
- We will offer you the choice of two pension schemes; the NHS Pension scheme and our Scottish Widows group personal pension.
- MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

1. Communication and relationship skills
- Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
- Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
- Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public

1. Knowledge, training and experience
- Experience of a range of office procedures
- NVQ3 in business administration / customer care or equivalent
- RSA Stage 3 or equivalent
- ECDL advanced desirabl

1. Analytical and judgement skills
- Make judgements involving facts / situations sometimes requiring analysis of information
- Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patient

1. Planning and organisational skills
- Organise and allocate work, tasks or activities
- Manage diaries, plan meetings, schedules and clinics
- Work flexibly to maintain cover within the service / organisation
- Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments and time management

1. Physical skills
- Advanced keyboard skills for regular use of computer systems
- Use general office equipmen

1. Responsibility for patient / client care
- Provide non clinical advice and information to patients, carers, relatives or staff either face-to-face, over the telephone or by other means
- To have the ability to recognise when patient’s care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and makes them feel value

1. Responsibility for policy and service development implementation
- Responsible for ensuring that organisational policies and procedures are adhered to and implemented.
- Contributes to changes and updates of polices / procedures in own area of work.

1. Responsibilities for financial and physical resources
- Manage and ordering of stock / office stationery / equipment
- Maybe required to issue / take responsibility for equipment used by self and other

1. Responsibilities for human resources (HR)
- To supervise and co-ordinate the day to day work of new or less experienced staff

1. Responsibilities for information resources
- Create or format databases / spread sheets / publications utilising appropriate IT systems
- Transcribing / copy typing information provided by others
- Minute taking
- Management of information either electronic or paper based

1. Responsibilities for research and development (R&D)
- Will

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