Client Support Administrator

3 weeks ago


Manchester, United Kingdom Wates Full time

We have a great opportunity for an experienced Administrator to work with one of our blue chip clients to support the day to day implementation and monitoring of both Planned Preventative Maintenance (PPM) & Reactive works to internal engineers and our specialist supply chain, ensuring allocation of works and system updates in alignment of SLA’s & KPI’s

Key Accountabilities will include:

- Ensure the timely and accurate generation of job updates and closures supporting the collation of billing information to contract led timescales.
- Liaise with internal departments to ensure that all Concept & Mosaic works are managed in a professional manner and that effective updates and communications are provided to client representatives or site
- Support the raising and issue of work related purchase orders on both PPM & Reactive works, including the purchasing, extra works and invoicing process
- Be the daily interface between mobile field operations of self-delivery and outsourced services and the contract management.
- Support the general administration requirements of the business and to ensure that adequate administration support is given to Commercial control in support of completed works.

To be successful in the role you will have previously worked Facilities Management with good IT skills and experience of CAFM systems.

Alongside this you will be a confident communicator with good organisational skills and an attention to detail.



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