Client Support Administrator
3 weeks ago
Client Support Administrator
Manchester Hybrid role
£10.58 - long term temp
Our Client are currently recruiting for an Administrator to join their Key Accounts team. They are looking for someone who has a passion for delivering outstanding administration and customer service whilst being professional and friendly at all times
It'd be amazing if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you'll be doing:
- Delivering great customer service to our clients and contractors
- Building outstanding working relationships with our clients, contractors and other functions within the business
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to minimise overdue work
- Challenging unnecessary call-outs and response times
- Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues
- Operating and being measured against business KPIs
- Demonstrating professionalism at all times
To be successful you'll need to be:
- Highly IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress
The client will give you full training as part of your induction as well as the opportunity to make the role your own. You'll be part of a close, fun team and be fundamental to shaping the future success of the business.
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