Telephony Customer Service Handler

4 weeks ago


Usk, United Kingdom Smart Energy Homes Ltd Full time

**Job Title**:Telephony Customer Service Handler & Appointment Setter

**Department**:Customer Services

**Location**:Usk, NP15 1BH

**Job Type**:Full-time, permanent

At Smart Energy Homes we are all about tackling fuel poverty, reducing carbon emissions, and saving money on energy bills. We pride ourselves on offering a friendly and professional service and work under the Government backed ECO4 Scheme to help those who need it improve their energy efficiency, keep their homes warmer for longer and reducing energy bills.

**Main purposes of job**:
We are seeking a Telephony Customer Service Handler & Appointment Setter to join our team based in Usk.

**Tasks**
- Arranging appointments for surveyors and the install team to attend
- Entering appointments on the company diary management system
- Answering customer enquiries over the telephone
- Responding to customer queries promptly to ensure customer satisfaction
- Entering customer information onto the company CRM system
- Any other tasks as required by the business

**Skills/Experience**
- Excellent verbal and written communication skills
- Previous experience within customer service
- Strong IT skills with good knowledge of Microsoft 365 programmes
- Ability to work under pressure, demonstrating drive and a positive approach to work
- Strong organisational skills.
- Ability to multitask and meet deadlines when they fall due

**Hours of Work**
- Monday to Friday, 8.00am to 4.00pm, 37.5 hours per week

**Salary**
- £23,000 to £26,000 per annum

**Benefits**
- Company workplace pension, Company contribution 3%
- Health & Wellbeing Programme
- 22 days holiday, plus 8 bank holidays
- Free parking within close proximity to the office

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person


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