Senior Receptionist

Are you a dynamic and customer-focused professional with a passion for animals and genuine care for their people? Can you easily pivot and re-prioritise in an ever-changing environment?

This independent practice is seeking a Senior Receptionist to be the welcoming face of their friendly practice and provide exceptional service to our clients and their beloved pets. If you’re looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you

**About the Practice**

GVC are working with a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield area. Their dedicated team of veterinarians and support staff are known for their expertise, compassion, and commitment to improving the lives of animals.

Each of their people have a full sense of belonging and the responsibility to create and sustain an inclusive environment.

**Position Overview**

As a Senior Receptionist, you will be working directly with the Customer Care and Relationship Manager to provide support with overseeing the Customer Care team. You will play a pivotal role in creating a positive first impression for the clients and ensuring their experience with the practice is seamless.

**This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday between 7am and 8pm.**

**Your responsibilities will include**:

- Greeting and assisting clients with warmth and professionalism.
- Managing appointment scheduling and reminders.
- Processing payments and managing invoices.
- Maintaining accurate client records and files.
- Assisting with administrative tasks to support the efficient operation of the clinic.
- Supervising and mentoring junior reception staff.

**Qualifications**

To excel in this role, you should possess the following qualifications and attributes:

- Proven experience in a receptionist or customer service role in a veterinary clinic or healthcare setting.
- Exceptional interpersonal and communication skills.
- Strong organisational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Compassion for animals and a genuine desire to provide excellent client service to their owners
- Leadership skills and the ability to work effectively within a team.

**What's on offer**
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- The satisfaction of knowing you are contributing to the well-being of animals and their owners.