Housekeeping Supervisor

**Job Title**:
Housekeeping Supervisor

**Division/Location**:
Housekeeping/ Dalhousie castle hotel

**Reports to**:
Housekeeping Manager

**Responsible for**:
Housekeeping team/Public Areas

**Authority to**:
None

overview & core Values

At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a **Housekeeping Supervisor **working for the **7H managed hotels**, you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.

7H have 4 core important values which are central to the success of the hotel;
**Ownership|** We think and perform like owners

**Driven|** We have a constant desire for improvement

**Transparency|** We ensure clarity in communication so that there are no surprises

**Investment in our People|** We continuously invest in our people to ensure that they are the best that they can be

core

**Responsibilities**:

- To be accountable for the housekeeping department in the absence of the Housekeeping Manager
- To support the Housekeeping Manager in ensuring all bedrooms are cleaned to the highest standard
- Ensure all Health & Safety procedures are followed
- Daily room checks to ensure highest level of cleanliness and that rooms are presented according to the hotel standards
- Ensure rooms are ready within the set timelines
- Ensure bedrooms are cleaned and turned around within the given parameters
- Support the Housekeeping Manager with linen and stock ordering where necessary
- To ensure all tasks are being carried out and checklists are completed
- To support the Housekeeping Manager on the completion of a housekeeping department rota on a weekly basis to ensure sufficient cover for the hotel business and operations whilst also ensuring payroll costs remain in line with budget
- To assist the Housekeeping Manager with return to work interviews in order to effectively manage absences
- To manage any staff issues informally where appropriate and to advise Housekeeping Manager of any issues which need to be formally dealt with
- To attend daily and weekly operations meetings in absence of Housekeeping Manager to ensure Housekeeping department is represented, preparing the required documents for these meetings and communicating the information given at these meetings to the housekeeping team.
- To support the Hotel Manager in any other tasks given to you to support the overall hotel operations
- Control expenditure and costs within the department
- To support in the development and training of new and existing staff on any new hotel standards and procedures and to ensure all staff are fully trained in all housekeeping procedures.
- Liaise with maintenance team on any room maintenance or public area maintenance needs
- Ensure all public areas are maintained and cleaned to a high standard

**People**
- To maintain good working relationships with colleagues in all departments of the hotel
- To be fully aware of daily activities in the hotel
- Liaise with management on any people issues which may be classed as high risk
- Act as a role model in terms of values, professional ethics and conduct
- Identify training needs within the team and deliver or source appropriate training following authorization from Housekeeping Manager
- Communicate throughout team to ensure all members are aware of current developments within the company
- Ensure department is well presented at all times
- To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
- To constantly improve and develop product knowledge to maximise quality of service
- To be able to be cross-train in other departments to develop individual potential
- Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times, and to assist in the event of absence cover
- To comply with the company grooming and uniform standards
- Attend training when required and be up to date with all legislative training
- Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same

**Quality**
- To ensure that guests receive an exceptional level of service and will want to return
- Ensure all team members are providing exceptional levels of service at all times
- Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
- Understand department risk assessments
- To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
- To ensure all appropriate standard operating procedures are adhered to within department
- To be fully conversant with the Hotel policy on:

- Fire & Evacuation
- Securi