Accommodation Assistant
2 days ago
Guest Liaison Team member in Leeds - MGroupSA
Weekday/weekend availability
We have an exciting opportunity for a Customer Liaison team member to work alongside our growing team in the centre of Salford; if you are interested in working in the serviced accommodation industry this may be the role for you
We are looking for an energetic, enthusiastic person to join our dynamic team, who is flexible and enjoys working with people.
Duties and responsibilities:
- Liaising with the concierge team and maintenance team, upholding a good relationship with Slate Yard
- Collating all maintenance issues from apartments and reporting them on Asana, in order of priority
- Keeping an inventory of all stock kept at the Salford unit
- Liaising with guests and ensuring they are having a positive experience, anticipating the guests needs and taking them into consideration, handling any complaints and feedback
- Have knowledge of the apartment block facilities and services and events offered by Slate Yard
- Strive to optimise the occupancy rate
- Liaising with housekeeping operations manager and team leaders to coordinate housekeeping staff and create a daily schedule for Slate Yard
- Report all maintenance issues to Slate Yard
- Providing good customer service and accommodating clients who need extra assistance, welcoming guests with care and attention with a personalised approach
- Following good COVID practices to ensure safety of the team
- Setting up payments and invoicing guests
- Using the booking portal to arrange room stays for guests
- Sending out relevant information, welcome pack and signable to new guests
- Taking payments, collecting deposits and following up any unpaid invoices
- Supporting the guest liaison manager in daily tasks
- Using Asana to keep track of daily tasks and complete tasks
- Support in completing inventories on apartments
- Forming a good relationship with employees at MGroupSA
- Assuring a smooth turnover of check ins/outs
- Collating all mail from investor mailboxes to be sent back out
- Successful handovers between team members and manager
Person specification:
- Experience in a similar role is preferred, although not required
- Good customer service
- Willingness to listen, understand and resolve concerns from guests
- Strong organisational skills
- Strong Communicative skills
- Good time management
- Problem solving skills
- Attention to detail
- Understanding of sensitive deadlines
- Ability to multitask and deal with numerous issues at the same time
- Strong knowledge of computer-based portals (experience with Asana is beneficial but not essential)
- Reliability and flexibility
- Ability to work weekends
**Benefits**:
- Friendly and supporting work environment
- Meeting interesting people
This job role is suitable for somebody who lives locally or owns a vehicle.
Schedule:
flexible
weekdays/weekends
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week
**Salary**: £10.00-£11.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Leeds, LS1: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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