Junior Sales and Software Support Administrator

3 days ago


High Wycombe, United Kingdom Vanta Staffing Limited Full time

**Vanta Staffing High Wycombe** are looking for an organised, switched on individual to assist in expanding their current client base and provide professional 1st Line support to existing users.

Monday - Friday

9am-5pm (1hr lunch)

20 days hol plus Bank Hols

This is a great opportunity for perhaps a graduate looking for their first step into the work world, or someone with some experience looking for their next opportunity

**MAIN RESPONSIBILITIES**:
on-line demonstrations.
- Developing relationships with prospects & existing customers to provide information about new
features & functions of the software.
- To maintain & update records relating to customer requirements & provide information to the sales
manager re potential sales enquiries.
- To assist in maintaining and updating the user guides.
- When required to carry out on-line demonstrations of the software supporting the general operations.
- Answering incoming calls and assisting the support team with customer queries, using remote access
software to provide on-line support for those clients.
- Managing customer accounts, following up with customers for administrative purposes & provide
troubleshooting assistance documenting & recording call/incidents on our internal call logger system.
- To carry out general administrative duties when necessary for the company & management as required.

**REQUIREMENTS**:

- A confident, approachable telephone manner is essential
- Ability to prioritise own workload with strong analytical, organizational & time management skills
- Well versed in IT skills i.e. MS Office Suite and CRM database systems
- Excellent team working, motivational, interpersonal, communication & customer service skills

Vanta Staffing Limited is acting as an Employment agency in relation to this vacancy.



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