Bureau/bill Validation Specialist
7 days ago
**_Data-driven with a customer focus_**
Voted as ‘Consultancy of the Year’ with the ‘Best Business Solution’ at TECLA 2021, Consultus is a leading provider of net zero and energy services. Lauded for a ‘world-class’ service with an exceptional reputation, we have one of the highest client retention rates in the industry and have been voted ‘Most Trusted Consultancy’ for 2 years running.
Delivering a variety of net zero and energy solutions, The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.
As a Bureau Specialist, all you need is:
- Logical thinking skills
- Strong telephone communication skills, with a customer-focused approach
- Effective and proactive problem-solving skills
- Strong attention to detail
- Computer literate (MS Office/365) with a focus on attention to detail
Energy/Utilities Industry experience is desirable, however not essential.
**_We are invested in you_**
We want to build a team for the future, not just today. That’s why we’re committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve processes.
We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you In addition, you’ll receive:
- Access to Company Bonus Scheme
- Ongoing training and development, to help you become the best.
- A clear progression pathway
- External ‘Employee Assistance Programme’ and continuous initiatives, to support mental and physical wellbeing.
- Flexible Working Scheme, to ensure a comfortable work-life balance.
- Beautiful working environment in our new modern offices in Leicester.
**_The role_**
The position is responsible for the administration, analytical and general day-to-day functions of the Bureau clients within the Bureau Team, with a focus on day-to-day delivery of client focused tasks and assisting the designated Consultant / Bureau Manager with their duties.
The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports; of query resolution, of updates to the database’s site, meter, contract and consumption data, and updates to energy cost and budget information which lead to the delivery of an efficient, accurate and professional service to clients. The role is also responsible for ensuring that processes are refined and adhered to and ensuring timely notification to the Consultant and Client Delivery Teams of any further actions needed to be undertaken by the client. Common tasks include:
- Review client estates monthly for accuracy - check for any additions / deletions
- Process all additions, closures and deletions (change of tenancies) in a timely manner
- Update internal systems with accurate information/data to maintain accuracy
- Accurately entering utility invoice/s information into the validation software
- Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
- Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required
- Daily updating and issuing of clients’ reports, in accordance with their SLA’s
- Payment files issued (weekly) on the agreed day
- Manage any internal, client, supplier and third party queries through to completion
- Maintain query logs in the agreed format
- Fully manage the client’s mailbox within the agreed SLA’s
- Manage disconnection notices within the agreed SLA’s
- Build and maintain a strong and healthy relationship with client’s, supplier’s, third parties and internal staff
- Accurately update the customer’s energy usage data on a monthly basis and ensuring profiles are updated per supplier information
- Carrying out PayCheck historic bill validation on an ad hoc basis
- Supporting the wider team by performing other duties that may be requested and agreed, or advised by the Line Manager from time to time
**_Committed to inclusion and diversity_
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