Head of Operations

**Role**: Head of Operations

**Locations**:Edgware

**Contract type**:Permanent

**Rate of pay**:_£60,000 - £65,000_

**Working pattern**:40 hours per week

**Job Overview**:
The Head of Operations is responsible for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of patient transport services to patients in accordance with agreed service contracts, targets, compliance standards, controls, and resource constraints.

The post holder will ensure the delivery of the key performance targets and demonstrate continuous improvement in patient experience with reference to a problem-solving. They will ensure that there are clear and transparent measure of success (KPI’s) for their service areas, and these are delivered to the required level with an emphasis on continuous improvement.

They will be responsible for leading a large multi-disciplinary diverse group of staff, nurturing the staff group, and helping them to develop their knowledge and skills to deliver a first-class patient transport service in line with our values of _**Safety, Comfort and Care.**_

**Our Organisations**:
BEARS and KCAS has focused on quality, which defines the company and differentiates it from its peers (and competitors). Our emphasis remains to provide high quality service which underpins our values of standards of _**Safety, Comfort and Care**_.

Our staff are our greatest assets, displayed in our first-class training, and generous package as well as providing them with appropriate tools (including PPE and other materials), to enable them to deliver the highest standards of patient care. The return for this strategy is evidenced in our Key Performance Indicators (KPI’s) and the level of retention on our contracts from existing NHS customers.

We currently provide the following Patient Transport services: High Dependency, Bariatric, Mental Health and ECMO, which our NHS clients recognise as dependable, unlocking new opportunities for further specialist ambulance services in Critical Care, Neonatal and Paediatric Intensive Care services.

**Persons Specification**
- Educated to Degree Level
- Previous experience in a management position
- Previous experience in an operational ambulance role
- Experience in the development and implementation of operational processes and systems
- Experience in using computerised systems as well as PC based facilities such as spread sheets, databases, and transport system Cleric.
- Experience of staff recruitment, change management
- Effective communication, negotiating and presentation skills
- Ability to manage a large team of staff to deliver a high-quality professional service
- Ability to articulate and persuade others and represent / function as an ambassador for the company
- A working knowledge of process mapping
- Understanding of Equal Opportunities policies and procedures
- Understanding of Data Protection Act/ GDPR
- Excellent interpersonal and people management skills

**Additional Benefits**
- Company Pension Scheme
- Health cash plan after 6 months and access to company gym
- Performance/annual bonus
- Clearly defined progression paths with training and support

**Job Types**: Full-time, Permanent

**Salary**: £60,000.00-£65,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Application deadline: 13/08/2023