Sales Advisor

7 days ago

Coventry, United Kingdom Antalis Full time

Do you thrive providing an exceptional service to customers in a business-to-business environment?

Do you have the curiosity to take a customer call, support their needs and develop the relationship further?

Antalis Parkside are looking for professional Sales Advisors, to join our experienced, established and successful team in Coventry.

Challenge yourself with this great opportunity to join a highly successful, well-established and growing international business,.

The role is varied, challenging and interesting, where strong ongoing relationships with contacts at repeat business to business customers is key. You will be taking their calls, demonstrating excellent customer service in resolving their queries, handlingtheir orders and giving them a smooth experience.

You will work within a supportive team, and in conjunction with a nationally based sales team, to give the best possible experience to our customers, and ensure they keep coming back.

Summary of key role activities:

- Handle incoming calls, resolving customer queries, placing orders completing the full administrative process to ensure the right product is delivered at the right time.
- Use our Customer Relationship Management System to gather and retain key information to support the next call, deepen your relationships and communicate with the wider team.
- Respond and resolve customer complaints quickly, through liaising with logistics, credit control and relevant Salespeople.

We would welcome applicants with the following skills and attributes; Sales Advisor, Customer Service, Sales, Telephone, Account Management, KPI, Customer Service Executive, Customer Support, Analytical, MS Office, Client Relationship, Telephony, Inbound,Order Processing, Communication, Complaint Handling.

**Benefits** A healthy and achievable quarterly bonus based on team and company performance,

This role is based at our Antalis Parkside site in Coventry with free parking provided.

Other benefits include: Flexible buy/sell holiday scheme, Pension & Life Assurance, Eye Care vouchers, Cycle to work scheme, Fiat Discount Offer, and a commitment to your training and development.

**Additional Information** This role is offered on an initial 12-month fixed term contract Some flexibility in working ours would be considered.

**Essential Skills**

What skills you will need:

- Naturally comfortable on the phone, handling a range of information, to ensure an excellent customer experience - every time.
- Highly organised with attention to detail and comfortable with verbal, written and numerical data/information.
- Flexible approach, responding to changing priorities accordingly.
- Ability to learn and absorb information on an extensive product range.
- PC literate and extensive working knowledge of MS Office.
- Analytical thinking; the ability to break down a problem and trace a solution step by step.

**About Company**

We're one of the UK's leading suppliers of papers, communication and packaging materials into the print, visual communications, office and publishing markets.

You probably, touch, use and see our products every day, what you don't see is the innovation, expertise and dedication that gets them there.

This is a great opportunity to join an innovative company who puts the customer at the heart of everything we do.

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