Accessibility

5 months ago

Taunton, United Kingdom Hestercombe Gardens Full time

**We very much welcome people with disabilities, their carers and their assistance dogs ~ we hope you will find the information below useful in planning your visit.**:
At Hestercombe you’ll find 50 acres of gardens featuring designs from the 1700s, 1800s and 1900s, a café, and plant centre, and in the historic Hestercombe House, a contemporary art gallery, gift shop and second-hand book shop.

We very much welcome people with disabilities and their assistance dogs and we hope you will find the information below useful in planning your visit.

We are continually aiming to review and improve our accessibility information - please contact us if you have any comments or suggestions.

**About our site**:
**For People On Wheels**:
The majority of Hestercombe’s historic estate was built at a time when little thought was given to making places accessible, so we have made reasonable adaptations as far as we can within the limitations of a listed building and grounds. There are still some areas that unfortunately cannot be accessed because they include steps and stairs, but we have marked out an all accessibility route in yellow on our Guide Map. On the Guide Map, we have marked routes suitable for pushchairs, wheelchairs and mobility scooters.

Although we are unable to provide specialist helpers or assistance, our staff will endeavour to help wherever possible.

If you normally require assistance and help please ensure that you bring a helper with you. Both people with disabilities and their helpers pay half-price admission, but if you’re a member with disabilities, then your helper will also have free admission.

**Mobility access**:
We have a four wheel All-Terrain ‘Tramper’ mobility scooter available for hire at £5 per two hour slot. Please pre-book this in advance by calling 01823 413923 (payment is required to secure booking). The tramper scheme is operated by Countryside Mobility, and they require any non-members of the scheme to join for a one-off fee of £2.50.
- The all-terrain 'tramper' vehicleSee how much of the gardens you can access on our Tramper Mobility Scooter map (PDF).

Use of three-wheeled mobility scooters should be avoided as these can prove to be somewhat unstable on tight corners.

We have a number of wheelchairs available to use for free, and these are suitable for our smoother paths only.

The Gift Shop and Secondhand Book Shop in Hestercombe House, the Stables Café and Plant Centre are accessible by wheelchair.

**Hestercombe House**:
There is wheelchair access throughout the ground floor of the House to the Gift Shop, Second-hand Book Shop and toilets. The art gallery on the first floor does not have disabled access yet but we show an audio narrated video about our current exhibition on a pre-recorded video downstairs, with seating available. The audio is not available on a loop, although headphones can be requested.

Assistance dogs are most welcome in the House but must be identifiable.

**Toilets**:
There are fully accessible toilets by the entrance to the Ticket Office, Visitor Centre Courtyard and Café, Hestercombe House and the Mill.

**The Changing Space at Reflect**:
Located in the Woodland Barn (no. 25 on the Guide Map), Reflect PMLD‘s changing space is available for the use of visitors to Hestercombe during their opening hours of 10am and 3pm, Wednesday to Friday (excluding bank holidays).

Their facilities include a mobile hoist, adjustable changing bed and partitioning curtains for privacy. Reflect stock disposable gloves, wipes and other cleaning materials but cannot supply pads or similar items bespoke to individual needs. It may be possible to open at other times (for example to support events) by arrangement. To find out more and to make use of these facilities, simply drop into the Woodland Barn or call them on 07562 283072.

**Gardens**:
A guide map showing all accessible routes around the gardens is available from our Ticket Office, and you can also download the guide map (PDF).

The Victorian Terrace, Great Plat and Orangery have virtually no access as they are approached by steps, and wheelchairs would need to be carried up or down to these areas.

**Surfaces**:
Many of our paths are uneven, have flag stones, loose gravel and stone steps. These surfaces can be slippery, particularly when wet.

We advise all visitors to wear suitable footwear for the weather and terrain.

If you have a walking stick or other aid that you normally use to get about, we recommend that you use this to assist you during your visit to Hestercombe. There are a number of benches around the gardens where you can stop to sit down and rest, although these are not currently marked out on the map.

When you arrive at Hestercombe, the car park surface is gravel, with a concrete pathway then leading to the Ticket Office. Similarly, the path surface to the Café and Shop from the public car park is gravel. The courtyard surface is concrete, and the surface of the café is original bri

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