Client Services Supervisor

3 weeks ago

Middlewich, United Kingdom UK Landscapes Ltd Full time

**About us**

Our goal is to provide employees with opportunities for progression and career development. UK Landscapes provides a full range of highly professional services for the commercial sector including grounds maintenance, winter services, construction landscaping/fencing and arboricultural works. With in excess of 25 years’ experience UK Landscapes delivers a high quality service with high tech. support providing operational visibility to both the company and its clients..

**Client Services Supervisor**

**Highly competitive package to include life assurance, employee assistance programme etc**

UK Landscapes provides a full range of highly professional services for the commercial sector including grounds maintenance, winter services, construction landscaping/fencing and arboricultural works. With in excess of 25 years’ experience UK Landscapes delivers a high quality service with high tech. support providing operational visibility to both the company and its clients.

We are now looking to appoint a Client Services Supervisor
- to be responsible for up to 7 Key Account Managers and the administration team. Applicants must be able to travel to the HQ in Cranage Cheshire.

**Responsibilities**
- Assist Head of Client Services with maintaining standards of excellence, ensuring the continuance of the company’s reputation and client satisfaction.
- Ensure issues are escalated to Head of Client Services where necessary.
- Provide feedback to the department on an ongoing basis.
- Communicate updates to the team as required.
- Monitor KPI’s and SLA’s with Clients and the Client Services Team
- Attend and lead meetings with both clients and the department.
- Assist with contract management work as required.
- Creation of performance management statistics
- Monitoring budgets and ensuring these are met
- Management of contractor database
- Deal with any escalations within the team or client base.
- Data Analysis and Report Writing
- Supervision and development of key account managers and admin teams to include, performance management, absence management and regular reviews
- Supervision of Fire alarm testing and First aid checks
- Minute taking.

**Job Types**: Full-time, Permanent

**Salary**: £27,000 to £30,000 per year

**Benefits**:

- Life insurance
- On-site parking
- Hybrid Working

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Middlewich, CW10 9LT: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Supervisory: 1 year (preferred)
- Intermediate to advance Microsoft Office Skills
- Account Management: 2 years (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Middlewich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisory: 1 year (required)
- Customer Service: 1 year (required)

Work Location: Hybrid remote in Middlewich

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