Relationship Director, Commercial Banking

3 weeks ago

Lancaster, United Kingdom Corporate Recruitment Solutions Full time

**Job Title: Relationship Director, Commercial Banking, Lancashire/Cumbria**

**Location: Home-based role**

**Salary: Competitive plus strong benefits**

**About the Role**

Our client is a well-established Bank with strong track record in lending to SME & mid-market businesses. They have a fantastic proposition and footprint, & due to continued growth now have a brand-new role for an experienced Relationship Manager.

Responsibilities of the **Relationship Director, Commercial Banking, Lancashire/Cumbria**

As the**Relationship Director, Commercial Banking, Lancashire/Cumbria** your responsibilities and duties will include:

- Deliver an exceptional customer experience. Meet, exceed, and continuously improve standards and quality of customer service & relationship management. Act at all times in a manner which is consistent with the culture of treating customers fairly.
- Provide support & coaching to the Associate and to other members of the management team and lead on deal management & structuring as required to ensure all risks are assessed and documented in a structured manner for new lending & reviews of existing customerpositions.
- Ensure that early warning signs are identified, and customers are fully supported when they get into financial difficulty with agreed plans in place and managed to protect the customer and society.
- Understand and be aware of the risk and control environment in your business and adhere to processes and procedures in order to minimise risks.
- Deliver effective control of risks within the business area by regularly reviewing risk and controls and adhere to processes and procedures.
- Deliver highly effective Sales approach & implement the Business development strategy within your team. Implement use of the systems necessary to promote the growth of the Bank in a controlled way, understanding competitive trends and taking an agile approachto maintain a strong & accurate pipeline of profitable business whilst minimising risk.
- Work in a collaborative manner alongside colleagues to ensure that activities are acquitted in an accurate and timely fashion.
- Provide challenge in regard to the established processes and procedures to ensure simplification that will benefit customers & colleagues.
- Participate in the development of marketing & business development plans which are consistent with the pursuit of business objectives and the wider marketing activities of the Society.
- Keep the department’s database of external professional/business contacts up to date with a view to increasing referrals and profile.
- Ensure shadow portfolios are created in line with the business development plan.
- Deputise as required for the Senior Commercial Manager from time to time and undertake ad hoc tasks as required in support of the wider team.

**About You**

**Skills and Competencies of the Relationship Director, Commercial Banking, Lancashire/Cumbria role**:

- Have a broad commercial banking experience including business development & relationship management experience.
- Broad range of industry sector experiences when dealing with businesses and ideally with specific knowledge of hospitality sector.
- Strong evidential experience of delivery of financial performance in safe and sustainable manner.
- Good knowledge of risk and regulatory controls required in management of a commercial portfolio.
- Good external market profile in geography where they are based.
- Experience of working collaboratively across teams internally and externally.
- Good knowledge of the commercial banking marketing and competitors in broadest sense.

**Knowledge & Experience of theRelationship Director, Commercial Banking, Lancashire/Cumbriarole**
- Well-developed Relationship Management skills with strong customer focus and mutual and member ethos beliefs.
- Good Business Development & Commercial Skills.
- Highly developed Microsoft Office skills.
- Achievement driven with focus to deliver.
- Good communicator internally & externally.
- Well developed risk awareness & ability to identify risks and manage them.
- Highly developed credit skills in Commercial Finance Lending. Have well developed credit and deal restructuring skills in commercial banking.
- Knowledge of as broad range of industry sectors including specific knowledge of hospitality sector including Holiday Let, Guest House & Hotel market.
- A strong external profile and the ability to further develop that within the industry sectors and geographical strategy.
- Ability to work collaboratively internally & externally.

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