CRM Administrator

2 months ago


Cardiff, United Kingdom Hugh James Full time

**CRM Administrator**

Job description
Do you have a background in Administration? Do you like working with data? Then this could be the role for you - we have an exciting opportunity for a CRM Administrator to join our Business Development & Marketing team at our headquarters in Cardiff.

As a CRM Administrator, you will oversee the integrity and quality of data stored in our customer relationship management (CRM) system, InterAction.
You will be responsible for improving the quality and depth of the data held in the firm's CRM database for marketing and business development purposes.
Reporting to and working closely with the Business Division Marketing Manager, you will develop and deliver essential CRM reporting and assist with project work.

Responsibilities include:

- administer and maintain the CRM database
- quality check and process data changes and duplications
- generate regular and ad-hoc reports from the CRM database
- monitor the new contact review process
- run data quality searches and perform regular housekeeping tasks
- assist with the contact offboarding process
- support the Learning & Development team with ad-hoc training
- act as the key point of contact for general CRM queries

**Required Experience/Skills**
- Strong interpersonal skills
- Confident when dealing with a range of different internal
- stakeholders to maintain/build relationships
- Experience of working in administration or data management would be advantageous
- Excellent attention to detail and tenacious attitude towards ensuring data accuracy
- Experience within the legal or professional services sector is desirable
- Highly organised and methodical
- Highly professional, in presentation and manner, at all times.


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