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Support Desk Specialist
3 weeks ago
**Pertemps are delighted to be sourcing for a new, exciting role for a growing client based outside Glasgow. This role as a Support Desk Specialist offers an excellent salary and benefits package along with a mix of home and office working. Salaryis 23K per annum.**
**Some of the benefits are**:
- Contributory Pension (the Company will match to a maximum of 6%, colleagues can pay more).
- Life Insurance 4 x salary.
- Group Income Protection.
- FTE Holidays are 22 days+ 8 public (FTE) - increase with LOS.
- Flexitime.
- Free Parking.
- Hybrid Working (mix of virtual and office).
**YOUR ROLE**:The main purpose of a Support Desk Specialist is to work as part of a team and provide support to a specific group of customers.They will take ownership of all customer issues and resolve / escalate in order to maintain customersatisfaction while contributing to company services division and company goals.
**KEY ACCOUNTABILITIES**:
- Provide support to the required service level in line with the service descriptions to enable the achievements of the teams designated customer satisfaction.
- Maintain effective internal and external communications channels to ensure that relevant people / departments have the necessary information to assist them in contributing to customer support.
- To contribute to the effectiveness of the team by demonstrating a co-operative and supportive attitude to fellow team members.
- To assist with additional responsibilities as required by Team Leader/Manager.
- Continually query customer requirements to identify opportunities for additional revenue, liaising where appropriate with sales.
- Receive and record customer enquiries in sufficient detail to satisfy the need for information where the issue is escalated or used for management information purposes.
- The support desk role requires covering the hours of 08.30am to 17.30, and therefore you will be required to work on a rotating shift pattern.
**KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE**:
- Experience within a customer service environment or similar role.
- Good PC skills including Microsoft Word, Excel, Outlook, and Internet.
- Proactive and problem-solving nature with effective communication.
- Both team and independent working strengths.
**To find out more please send your CV to Callum Thomson.**:
- Pertemps acts as both an employment business and an employment agency**.**_
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