Recovery Controller
2 weeks ago
**Introduction**:
- We are a Birmingham based vehicle recovery company with a requirement for a Recovery Controller to join our team.
This is a full time permanent opportunity with interviews taking place over the following week
**Job Description - **Handling telephone calls from customers including Motoring Organisations (i.e. Green Flag) and broken down motorists. Dispatching an appropriate roadside technician or recovery driver to an incident. Overseeing the daily operation of the business and ensuring all customers are attended to within good time.
**Skill Set**
- Punctuality and reliability
- Excellent written and verbal communication skills
- Excellent customer service skills
- A "can do" and positive attitude
- Excellent problem solving ability
- Ability to work calmly and effectively under pressure
- Attention to detail
- Take control/ownership of situations and make decisions
- Accurate typing skills
- Good level of IT proficiency
- Ability to handle a high volume of inbound telephone calls
**Shift Pattern**
- **08:00 to 20:00 - Monday to Friday**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£27,000.00 per year
Schedule:
- 12 hour shift
**Experience**:
- Logistics: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Proficient English (required)
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