Trade Floor Desktop Support Analyst

2 days ago

London, United Kingdom Hays Specialist Recruitment Limited Full time

Our Client
Hays are delighted to be working with one of the world's leading energy trading specialists specialising in Natural Gas, Coal & Freight, holding a global presence across all major production and consumption regions, with a platform to trade across all key markets.The commercial hub of the company is in Singapore, with offices located in Japan, London, and the US.
Essential Experience
Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.
Diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10 environment.
Administering Microsoft Office 365.
Device provisioning using SCCM and/or InTune.
Knowledge of ITIL framework, certification an advantage.
Experience with managing desk moves.
ITSM tools (Jira, ServiceNow, Remedy etc.)
Desirable:
Administering Microsoft Azure (e.g., Azure AD/RBAC).
Knowledge of a scripting language (e.g., PowerShell or Python).
Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).
Software-defined networking and security controls (SD-WAN/SASE).
desktop-as-a-service and modern management (especially with Azure Virtual Desktop, Microsoft Defender, and Microsoft Endpoint Manager).
Relevant Microsoft 365 and Azure certification(s).
Managing small projects/changes.
Agile delivery methodologies (e.g., SCRUM or Kanban).
Domain knowledge of energy physical and financial commodities and derivatives.
Cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.
Key Responsibilities
Provide day-to-day operational support for the end-user-computing estate.
Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.
Follow-up on fixes for escalated issues.
Facilitate onboarding and off-boarding for starters, movers, and leavers.
Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
Effectively record and monitor the progress of all incidents and service requests raised into the portal, providing timely feedback to the business and stakeholders as required.
Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.
Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.
Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
Proactively monitor the estate for availability, capacity, and performance.
Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation. Share knowledge and expertise with others, coaching and mentoring peers as required.
Occasional work outside of normal business hours may be required at times, for major incidents and/or planned maintenance.

  • Trade Floor Desktop Support

    4 days ago

    London, United Kingdom eFinancialCareers Full time

    Front Office Desktop Support Engineer - Trade Floor Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience ina Trade Floor banking environment and supporting...

  • Trade Floor Desktop Support

    1 month ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade Floor Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and...

  • Trade Floor Desktop Support

    1 month ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade Floor Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and...

  • Trade Floor Desktop Support

    1 month ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade Floor Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and...

  • Trade Floor Desktop Support

    1 month ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade FloorFront Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting...

  • Trade Floor Desktop Support

    2 months ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade FloorFront Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting...

  • Trade Floor Desktop Support

    2 months ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade FloorFront Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting...

  • Trade Floor Desktop Support

    1 month ago

    London, United Kingdom mthree Full time

    Front Office Desktop Support Engineer – Trade Floor Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting...

  • Trade Floor Support Analyst

    6 days ago

    London, United Kingdom Advantage Resourcing Full time

    **Trade Floor Support Analyst** Advantage Resourcing are now searching for a Trade Floor Support Analyst to join a Hedge Fund based in West London. Being immediatly available is hightly desirable for this oppurtunity. This is an initial 6-month contract inside IR35 with the role becoming permanent thereafter. **Key Skills as Trade Floor Support...

  • Trade Floor Support Analyst

    2 days ago

    London, United Kingdom Proactive Appointments Full time

    **Trade Floor Support Analyst** Onsite - Inside IR35 Our client who is a global banking organisation has a requirement for a Trade Floor Support Analyst. Experience working on a Trade Floor in large banks would be ideal. Excellent communication and stakeholder management skills are essential. **Skills required**: - Excellent previous Trade Floor Support...

  • Trade Floor Support Analyst

    10 hours ago

    London, United Kingdom Deerfoot IT Resources Ltd Full time

    Trade Floor Support Analyst Financial Services 5 days a week in City of London office - Moorgate tube £250-280pd (*plus 17.3% PAYE uplift: up to max£328pd all in). As a trusted partner to this world leading banking group we have been tasked with recruiting a contract Trade Floor Support Analyst with relevant experience in financial institutions to support...

  • Senior Trade Floor Support Analyst

    2 days ago

    London, United Kingdom Deerfoot IT Resources Ltd Full time

    Senior Trade Floor Support Analyst Financial Services 5 days per week on site - Central London office / moorgate £60-70k + bonus and benefits package As a trusted partner to one of the world's largest banks, we have been tasked with recruiting a Senior Trade Floor Support Analyst. This must be an established person who would help drive the team towards...

  • Trade Floor Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom WeAreTechWomen Full time

    About the Role:This exciting opportunity has arisen for a Trade Floor Support Analyst to join MUFG's operations team. As a key player in our trading floor support function, you will be responsible for providing high-quality support to users and project teams.Main Responsibilities:Support the Joint (Securities & Bank) Trade Floor and associated...

  • Trade Floor Support Engineer

    11 hours ago

    London, United Kingdom Qualserv Consulting Full time

    Trade Floor Support Engineer - Banking This is a tremendous opportunity with a very large and prestigious organisation for someone with **substantial previous experience of providing 2nd line support in a trade floor environment!** Alas, the client will not consider anyone that has not worked on trading floor support role for at least 5+ years. It does...

  • Technical Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom Venn Group Full time

    About the RoleThis Technical Support Analyst - Desktop and Service Desk position requires strong customer service skills and technical expertise in Windows 10, Microsoft Office, and ITSM platforms.The ideal candidate will have experience supporting trading floor environments and be able to own service desk projects and collaborate with third-party vendors.

  • Trade Floor Support

    6 months ago

    London, United Kingdom Ampstek Full time

    Job Description: Role: Direct Support Trade Floor (Junior engineer) - Investment Bank Location: London Term: Contract Role Overview: You will join a highly motivated and technically proficient team dedicated to providing top-tier desktop support to front office users across various businesses, including FX, Debt, Emerging Markets, and Corporate Finance....

  • Trade Floor Support

    1 week ago

    London, United Kingdom Marcus Donald People Full time

    You will be working for a leading Investment Banking organisation and previous experience within Banking would be ideal. This is NOT a BAU/support role... You will be in a Technical/Project position, sitting alongside Infrastructure. Your focus will be on automation, patching, deployment, software deployment & supplement the VDI SME. ** Hybrid working - 2...

  • Trade Floor Support

    6 months ago

    London, United Kingdom AMPSTEK Full time

    **Role**: Direct Support Trade Floor (Junior Engineer) - Investment Bank** **Location**: London** **Term**: Contract** **Role Overview**: Join a highly motivated and technically proficient team dedicated to providing top-tier desktop support to front office users across various businesses, including FX, Debt, Emerging Markets, and Corporate Finance. You...

  • Trading Floor IT Analyst

    3 weeks ago

    London, Greater London, United Kingdom Cititec Talent Full time

    About the CompanyCititec Talent is a leading provider of recruitment services to the financial sector. We pride ourselves on delivering high-quality candidates who meet the specific needs of our clients.Job DescriptionWe are seeking a skilled Trading Floor IT Analyst to join our team. In this pivotal role, you will provide expert support for commodity...

  • Senior Trading Floor Analyst

    2 weeks ago

    London, Greater London, United Kingdom Cititec Talent Full time

    Key Responsibilities:Senior Front Office Support AnalystAs a Senior Front Office Support Analyst, you will be responsible for providing exceptional support to trading platforms, including Trayport, Bloomberg, ICE, and ETRMs like Endur and Beacon. This will involve working closely with traders and critical users to maintain and enhance tools and systems,...