Project Coordinator

4 weeks ago

Widnes, United Kingdom Evolve Facility Services Full time

**Introduction**

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Manchester, Carlisle and County Durham.

We’re proud to be part of The Riverside Group family and look after around 80% of Riverside’s stock - that’s over 40,000 properties based across the Northwest, Northeast and North of England.

Our Mission is to keep our customers’ homes safe, secure and well maintained - it’s what we do.

We’re now looking for an experienced Project Coordinator to support with the effective delivery of our damp and mould planned works programme.

**The difference you’ll make**

You’ll play a crucial role in developing budget requirements and managing the invoicing process, ensuring Evolve expenditure is robustly managed in line with the Group’s financial controls, including escalating details of planned over/under spending as appropriate.

You’ll also manage relationships with Frontline Workers, Technical Inspectors and other key stakeholders to ensure Evolve’s ongoing compliance for damp and mould delivery, acting as focal point in relation to the performance of the service, including dealing with and resolving escalated issues and complaints.

You’ll liaise with customers, clients, subcontractors and colleagues to ensure damp and mould works are planned and carried out as required, monitoring and updating internal works trackers and subcontractor spreadsheets daily.
- Ensure works are effectively prioritised, planned and carried out to standard, timescales and budget, ensuring adherence with regulatory and statutory requirements, Evolve policies and our compliance framework
- Ensure enquiries are dealt with effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints via the appropriate channels
- Create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently
- Carry out Data Reconciliation relating to Missed Appointments, Missed Targets and Customer satisfaction
- Utilise Evolve’s IT systems to undertake appointment scheduling, allocating damp and mould repairs and maintenance works to Evolve colleagues and external contractors
- Ensure that all data protection requirements are met in accordance with Evolve’s policies, procedures and statutory requirements

**So, who are you?**

We’re looking for someone with experience in a similar role, ideally gained within a social housing environment.

You’ll have a detailed understanding of budget planning and processing of invoices.

You’ll also share our passion for delivering a great service for our customers and will ensure that they are at the heart of everything we do. You’ll feel comfortable liaising with stakeholders at all levels to ensure that any complaints or escalations are resolved.

This is an office-based role, and the successful applicant will work from our Head Office in Widnes.

**Enjoy the rewards**

We’re asking a lot from our new Project Coordinator, but this is a job that offers you the chance to really make a difference to our customers and the neighbourhoods we serve.

As part of the Riverside family, we’re focused on being an employer of choice, where people thrive and your voice is truly heard. You’ll enjoy competitive pay, and a wide range of benefits, including:

- 20 days’ annual leave plus 8 UK bank holidays
- A defined contribution pension scheme
- Access to wellbeing benefits, such as our Employee Assistance Programme, Staff Groups and The Workplace Trust
- Fantastic colleague discounts at a host of retailers

If you’re the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you’ll love it here.

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location

Application deadline: 22/04/2023
Reference ID: EFS1083

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