Customer Assistant

1 month ago


Leicester, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new way of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve. Week 1 Sunday 10:30-17:30 Monday 08:00-13:00 Thursday 16:00-21:00 Friday 16:00-21:00 Week 2 Monday 15:00-21:00 Tuesday 08:00-13:00 Friday 08:00-13:00
**Key Capabilities**

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks


  • Customer Assistant

    1 month ago


    Leicester, United Kingdom Marks & Spencer Full time

    Service and Safety Assistant at Fosse Park store. Working evening until 21:15 and every other weekends. Please make sure you can commit to working these hours before applying. You will be required to attend a 2 day Induction in February if successful. **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at...


  • Leicester, United Kingdom Concept Resources Full time

    **Customer Services Assistant** - **Full Time Office Based**: - **£23-£25k depending on experience**: - **9-5 working hours** Concept Resources are working with a production facilities company located in Leicester, who are searching for an experienced Customer Services Assistant able to work within a fast paced environment. The purpose of this role is...

  • Customer Assistant

    4 days ago


    Leicester, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. 20 to 35 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Customer Assistant

    4 days ago


    Leicester, United Kingdom Lidl Full time

    20 to 30 hours Summary £10.90 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another...


  • Leicester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Leicester, LE3 9QJ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    1 week ago


    Leicester, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Week1** **Mon 0800-1200** **Tues 0800-1200** **Weds 0800-1200** **Fri 0800-1200** **Sat 0800-1200** **Week2** **Mon 0800-1200** **Tues 0800-1200** **Weds 0800-1200** **Thurs 0800-1200** **Fri 0800-1200** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...

  • Customer Assistant

    1 week ago


    Leicester, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Week1** **Mon 1200-1600** **Tues 1200-1600** **Wed 1200-1600** **Fri 1200-1600** **Sat 1200-1600** **Week2** **Mon 1200-1600** **Tues 1200-1600** **Wed 1200-1600** **Thurs 1200-1600** **Fri 1200-1600** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...


  • Leicester, United Kingdom Pure Permanent Recruitment Limited Full time

    **Pure Permanent Recruitment are seeking an experienced and dedicated Customer Service Assistant for a client based in Meridian Business Park, Leicester.** Working hours: Monday - Friday 08:30am - 16:30pm Hours per week: 35 Hourly rate of pay: £10.81 per hour Work location: LE19, Leicester - office based but potential for hybrid working following...


  • Leicester, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the food...

  • Customer Assistant

    8 hours ago


    Leicester, United Kingdom Lidl in Deutschland Full time

    Summary £12.00 - £13.00 per hour | 16 to 30 hour contract |  30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl...


  • Leicester, United Kingdom Chartwells Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 16 - Company Name- ROWLATTS HILL STORE - 100869 - Contract Dates- 16 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers,...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- THURNCOURT ROAD STORE - 100886 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- NARBOROUGH ROAD STORE - 100830 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- MARKFIELD STORE - 100758 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Fixed Term - Hours Per Week- 8 - Company Name- TURNBULL DRIVE STORE - 100918 - Contract Dates- 3 month fixed term contract **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 9 - Company Name- ROWLATTS HILL STORE - 100869 - Contract Dates- 3 Months Fixed Term **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 39 - Company Name- HOUGHTON ON THE HILL STORE - 100209 - Contract Dates- 6 month fixed term **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- TURNBULL DRIVE STORE - 100918 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- WHETSTONE FOODSTORE - 100120 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...