Customer Service Assistant

3 weeks ago

Leicester, United Kingdom Concept Resources Full time

**Customer Services Assistant**
- **Full Time Office Based**:

- **£23-£25k depending on experience**:

- **9-5 working hours**

Concept Resources are working with a production facilities company located in Leicester, who are searching for an experienced Customer Services Assistant able to work within a fast paced environment.

The purpose of this role is to assist in the efficient, effective and economic operation of the Customer Services department to meet the requirements of day to day and ongoing long term customer needs. The post holder will need to build effective relationships with both Internal Customer Service Team and External Sales Teams as well as other Company departments. They will be hands-on when required, supporting the team to ensure that all customer queries/issues are resolved in an efficient and timely manner. There will also be a requirement to assist with customer queries and quotes on behalf of the Sales Director and National Sales Manager.

**KEY DUTIES AND RESPONSIBILITIES**
- Main duty is to improve and enhance the overall customer experience.
- Management of Key Account’s automated ordering system and respond to any queries related.
- Assisting Sales Director and NSM with customer support such as quotes, delivery information, image/literature requests, product queries.
- Answering incoming calls and dealing with or directing to relevant person.
- Order processing/checking when required due to sick/holiday cover.
- Maintain an orderly workflow and have the ability to prioritise workload throughout the day.

**Skills & Experience Required**
- Previous experience in a similar role essential, dealing B2B rather than B2C is preferred.
- Ability to maintain a calm approach when dealing with customers, directly and indirectly through team members.
- Attention to detail is key, especially when order processing and preparing quotes.
- Have the ability to retain product and customer information to offer a quick and responsive service.
- Computer skills such as Word, Excel, Outlook essential and ability to pick up new internal systems and processes quickly.
- Order processing using Sage 50 short term, moving to Dynamics 365 Business Central from Summer 2023.
- Fast thinking, able to use own initiative to resolve issue or provide solution.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Assistant

    1 month ago

    Leicester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Nights **Location**: Leicester, LE3 0WB **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**: Quarterly Bonus Incentive! We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift). What’s in...

  • Customer Services Assistant

    4 weeks ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- KIBWORTH STORE - 100818 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    4 weeks ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- CLARENDEN PARK ROAD STORE - 100943 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 10 - Company Name- THURNCOURT ROAD STORE - 100886 - Contract Dates- 27/05/23 - 31/08/23 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 20 - Company Name- KIBWORTH STORE - 100818 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- WHETSTONE FOODSTORE - 100120 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 8 - Company Name- EAST LEICESTERSHIRE - 107302 - Contract Dates- 3 month Fixed Term contract **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- GROBY VILLAGE STORE - 100939 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- OLD BAKERY CLOSE, RATBY - 100797 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 8 - Company Name- GROBY VILLAGE STORE - 100939 - Contract Dates- 30/5/23 - 30/09/23 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 10 - Company Name- HALLAM CRESCENT STORE - 100847 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    1 month ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Fixed Term - Hours Per Week- 8 - Company Name- LEICESTER FOREST EAST STORE - 100848 - Contract Dates- 3 months fixed term **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent...

  • Customer Services Assistant

    4 weeks ago

    Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 8 - Company Name- LEICESTER FOREST EAST STORE - 100848 - Contract Dates- 3 month fixed term **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent...

  • Customer service and sales assistant

    8 hours ago

    Leicester, United Kingdom Inc Recruitment Direct Full time

    Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life...

  • Sales and Customer Service Assistant

    7 hours ago

    Leicester, United Kingdom SLS Recruitment Full time

    Sales Assistant - Immediate starts available - Leicester Our client is currently recruiting for sales and customer service assistants due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can-do attitude....

  • Customer Service Advisor

    2 days ago

    Leicester, United Kingdom Inc Recruitment Ltd Full time

    Looking to start a fun, exciting sales assistant career? The question is - would you enjoy representing clients in a fun, lively, well established and fully motivated sales assitant environment? Our client has become one of the countries top sales and marketing companies with associated sales both nationally and internationally. Due to a huge growth in...

  • Customer Service

    4 weeks ago

    Leicester, United Kingdom Braunstone Town Council Full time

    **Customer Service & Reception Assistant** **ARE YOU RELIABLE, EFFICIENT & GIVE GREAT CUSTOMER SERVICE?** **IF THE ANSWER IS YES THEN BRAUNSTONE TOWN COUNCIL WANTS YOU.** **HOURS**:Part-time, 1043 hours per annum, average 20 hours per week **GRADE**:NJC Scale points 8 - 11 (based on 1043 hours**:£12,311 - £13,002**) **CLOSING DATE**: 9.00 am, Monday...

  • Customer Service Assistant

    2 days ago

    Leicester, United Kingdom Simplify Group Full time

    Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent Conveyancing and Property Services group in the UK THE JOB  You...

  • Customer Service Advisor

    4 weeks ago

    Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...