Customer Advisor

6 months ago

Milton Keynes, United Kingdom Motor Insurers' Bureau Full time

Job Role

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

This is no ordinary Contact Centre job. As a Customer Advisor with the Motor Insurers' Bureau, you will be assisting the Police to remove uninsured drivers off of our roads. Evidence suggests that uninsured drivers are more likely to kill and injure others on the road and be linked to other criminal activity. We are looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way.

Key Outputs
- To ensure that an excellent customer service is always provided
- To answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
- Responding to customer queries via multiple channels
- To handle interactions for all workstreams within agreed timescales
- Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
- To work in conjunction with company policies and procedures
- To ensure that all Data Protection requirements are complied with
- To build and maintain effective working relationships with staff, visitors and contacts

Relationships

Qualifications and Education

Skills and Knowledge
- Experience of working in a customer service role, preferably dealing with multiple channel enquiries
- Demonstrate a genuine passion for speaking to customers and answering queries
- Proven experience of excellent customer service skills
- Excellent attention to detail, with high levels of accuracy
- Computer literate, including experience of using MS Office
- Effective communication skills, with excellent telephone manner
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Ability to use own initiative and work within defined procedures

Salary £22,000.00
Grade 6
£320 (before tax) start up allowance
IT kit supplied to you
35 hours per week (9am - 5pm Monday - Saturday with a day off in the week in lieu when working Saturdays)
Hybrid working (2 days per week from our office based in Linford Wood, Milton Keynes)
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
31 days holiday (including public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
Study leave and financial support for professional qualifications

**Benefits**:
Contract TypePermanent Applications Close Date

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