Hotel Receptionist

Job Overview:
De Rougemont Manor hotel in Brentwood, are recruiting for a part time receptionist.

Seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

**Duties**:

- Greet guests upon arrival and provide them with information about hotel services and amenities
- Check guests in and out of the hotel, ensuring accurate registration and payment processes
- Answer phone calls and respond to guest inquiries in a timely and professional manner
- Assist guests with booking reservations, both over the phone and in person
- Handle guest complaints or concerns with empathy and strive to resolve issues promptly
- Maintain a clean and organized front desk area, including the lobby and reception area
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Process payments and maintain accurate records of guest transactions

Qualifications:

- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Proficient in using computer systems and hotel management software
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Professional appearance and demeanor

**Benefits**:

- Competitive pay based on experience
- Employee discounts on hotel stays and services

Previous experience working with Rezlynx is a bonus. You will work 16-24 hours per week over 2-3 days. Shifts will include a weekend shift.

**Job Type**: Part-time

**Salary**: £9.00-£12.50 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Application question(s):

- Do you have previous hotel experience?
- Are you happy working weekends?

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person