Receptionist Hafan Pwllheli

Job title:
Receptionist Hafan Pwllheli

Directorate:
Economy and Community Development

Service:
Economic Development Programmes

Closing date:
01/06/2023 10:00

Job type/Hours:
Temporary | 31/10/2023 | 16 Hour

Salary:
£8,839 - £8,839 a year

Pay Scale:
GS1

Location(s):
Hafan Pwllheli

Gwynedd Council offers an attractive employment package, for more information please click on this (Information Pack)

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

For further information about this post please contact Siobhan Hannah on 01758 701219.

Interview date Wednesday, 07/06/2023.

Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076

CLOSING DATE: 10.00 AM, THURSDAY, 01/06/2023

**If you would like support to apply, Gwaith Gwynedd is available to help Gwynedd residents get into work**
**.**

**Personal attributes**:
**Essential**:
Good communication skills.

Ability to communicate with customers and colleagues effectively and politely.

Ability to make correct decisions under pressure.

To conduct oneself in a professional manner with the public and with colleagues.

**Desirable**:
Pleasant and even-tempered / level-headed disposition.

Good sense of humour.

Punctual

**Qualifications and relevant training**:
**Essential**:
**Desirable**:
Valid First Aid Certificate.

Computer skills

**Relevant experience**:
**Essential**:
**Desirable**:
Experience in the day to day operating of a reception area, dealing with customer enquiries and telephone calls.

**Skills and specialist knowledge**:
**Essential**:
**Desirable**:
**Language requirements**:
**Essential**:
**Listening and Speaking - Foundation Level**:
Able to maintain a simple conversation through the medium of Welsh and English in the everyday context of the post, using specific vocabulary that arises regularly, in order to present information.Able to present simple information through the medium of Welsh and English that hasn't been prepared beforehand and respond to questions.

**Reading and Understanding - Foundation Level**:
**Writing - Foundation Level**:
**Purpose of the post**:

- Ensure that the people of Gwynedd are at the heart of everything we do.
- To ensure that the Hafan Reception is operated efficiently and professionally during office opening hours

**Responsibility for functions**:
**Main duties**:

- Answer telephone, deal with customer enquiries and note messages that require technical response
- Booking of boats on pontoons using marina management system
- Invoice customers for marina services
- Process payments for goods and payment of invoices
- End of shift till reconciliation
- Log crane hoist diary bookings
- Process slipway registrations using Gwynedd Council registration system
- Sign customer keys in and out to contractors, maintain key cupboard system
- Process incoming mail and pass onto appropriate personnel
- Ensure the reception area is clean and tidy at all times
- Monitor and ensure cleaning supplies are readily available for cleaners
- Responsibility for self-development.
- Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
- Operate within the Council’s policies in relation to equal opportunities and equality.
- Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
- Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
- Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
- Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.

**Special circumstances**:

- To work weekends and Bank Holidays