Front Office Team Member

4 months ago

Milton Keynes, United Kingdom LGH Hotels Management Limited Full time

**Front Office Team Member**:
**HI Milton Keynes** **:Check out the hotel on our virtual tour
- **The Opportunity**

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

**Responsibilities**:

- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

**Hotel**

The Holiday Inn Milton Keynes has recently undergone a spectacular refurbishment of its lobby and public areas and now boasts the addition of Marco's New York Italian Restaurant. Whether you're looking for a place to eat, drink, work, relax, or socialize, you'll find a welcoming space here.

Located in the heart of Milton Keynes' business and shopping district, the hotel is just a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also within easy reach, just a 30-minute drive away.

Business travelers will appreciate the hotel's proximity to companies like Argos and Santander and can take advantage of the hotel's 9 flexible conference rooms in the Academy conference center, which can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away.

For those looking to shop, the Intu Milton Keynes Shopping Center mall is located nearby, with a variety of high-street shops. And for those looking for a bit of adventure, the indoor Snozone offers a chance to try your hand at skiing.

**About us**

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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