Customer Services Apprentice

4 months ago


Aberdeen, United Kingdom QA Apprenticeships Full time

**Employer description**:
Osprey is a modern housing organisation for modern times. We are investing in technology and digital services, whilst retaining the right balance of personal contact and support to our customers. We invest in our people, value our staff team and have a strong ethos of professionalism and respect.

**Overview**:
If you are passionate about delivering a high level of customer service and want to pursue a career in administration, this is the role for you

**Benefits**:

- A friendly working environment
- Work for a company with a history of taking on modern apprentices
- Be part of an organisation which supports staff development

**Responsibilities**:

- Providing excellent front line customer service to all tenants, clients and service users
- Dealing with and taking action on relevant issues following contact by customers in accordance with the agreed procedures
- Establishing and maintaining tenant and property files in accordance with agreed procedures
- Supporting the Housing and Asset Management Teams in the carrying out of their duties
- Operating agreed procedures in processing all requests
- Receiving visitors to the office, dealing courteously with those who arrive without an appointment
- Processing all new tenancies onto the IT system

**Desirable skills**:

- Experience of using Teams, Word & Excel
- Excellent communication skills, both verbal and written
- Good telephone skills
- Ability to work in busy, high-pressured environment
- Good written and numerical skills

**Salary**:
£13,927 per annum

**Working week**:
35 hours per week, Monday - Friday 9.00am until 5.00pm

**Future prospects**:
This is a fixed term contract for a period of 12 months with a view to taking up the post at the beginning of April

**Important information**:
Throughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support.

At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.



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