Customer Advisor

3 months ago

Birmingham, United Kingdom Stellantis &You Full time

**This is based in our Birmingham Central Dealership: 1**00 Small Heath Hwy, Birmingham B10 0BT

**Our success starts with yours Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.**

This is a great opportunity for you to become one of the faces of our dealership. From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles.

In this role you will be an essential link between our customers and our technicians:

- **Guiding** them though our services
- **Communicating** customer issues to the right people
- **Showing** we have fulfilled our service
- **Organising **car check-ups and service appointments
- **Highlighting **cost savings through warranty protection

You’ll also be the go-to person when the customer wants us to:

- **Estimate **repair costs and times
- **Resolve **any concerns when we suggest repairs
- **Inform **and update them on progress or additional works needed
- **Prepare **and explain invoices and take payments

When the work is complete you will need to encourage our customers to participate in our customer service feedback process - hopefully receiving great scores, thanks to your skills.

**The benefits are**:

- **A Highly competitive monthly efficiency bonus
- OTE £30k**:

- **A Company car scheme**:

- up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday**:

- 22 days increasing to 26 with continued service, plus bank holidays*
- **Working Hours**:

- 42, alternate weekends
- **Shopping discounts** - through our Rewards App
- **Enhanced Maternity, Paternity and Adoption Leave**:

- **Employee Assistance Program**:

- **Basic Salary** - £24k*

**Let’s Work together**

We’re looking for an experienced Customer Advisor, ideally within an automotive environment.

A full valid UK driving licence is required for this role.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

*Based on a full time contract of a 42 hour week.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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