Associate Account Manager

2 weeks ago


Southampton, United Kingdom Towergate Health & Protection Full time

**Associate Account Manager - Winnersh or Sheffield - ARDEO832114**

Our Associate Account Managers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain theirloyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Associate Account Managers are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships withcolleagues, customers, and insurer partners.

Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team whowill be able to provide support in order for you to succeed within your role.

**Key Role Accountabilities**:
This is an overview and not an exhaustive list of responsibilities.
- Successful management of a personal small/mid range client portfolio to deliver personal New Business and Renewal Retention Rate targets
- Operate in accordance with the company’s Sales Quality standards at all times, to deliver high quality outcomes for customers.
- Promoting add on products and dealing with new business enquiries.
- Building a working relationship with clients and insurers.
- Develop and maintain an understanding of the travel insurance market, products and regulation attending insurer training as necessary.
- Effectively negotiating premiums with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.
- Input notes on all business, new / retention into database on a daily basis.
- Liaise with other team members providing additional support where required.
- Ensure relevant paperwork is on file to ensure compliant process is complete.
- This role focuses primarily on travel insurance, but some private medical insurance work may undertaken from time to time

**What we are looking for in an Associate Account Manager**:

- Experienced in using Microsoft Office Programs.
- Cert CII IF7, or willingness to study towards qualification.
- Customer service background / experience
- Strong numeracy and literacy skills
- Effective verbal and written communication skills
- Personable telephone manner
- Professional, customer focussed approach internally and externally when dealing with colleagues and distribution partners
- Well organised and able to respond well under pressure and meeting deadlines
- Working well as part of a team as well as being able to work for periods using own initiative
- Copes well with change, internally within the business and externally within the market
- Efficient and Reliable
- Experience within the Travel Insurance / Financial Services / General Insurance market / Private Medical Insurance experience preferable.
- Experience in relationship building with Insurers/Providers, Clients and Account Managers preferable.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

**Diversity and inclusion**

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

Come and be a key part of a market-leading, fast-growing company.



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