Governance Officer

**Job Title: Governance Officer**

**Hours: Full time hours, 9am to 5pm (Mondays to Fridays)**

**Contract: Permanent**

**Salary: £30,000 - £35,000 per annum**

**Location: Harrow Health CIC Head Office, Pinner**

**Responsible to: HR and Governance Consultant and HR Consultant**

**Harrow Health CIC**
Harrow Health CIC began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high quality clinical care service within the community. Over the years, HHCIC has expanded. We now provide a large number of clinical services, which include Harrow East GP Access
Centre, Community Services, and our Whole Systems Integrated Care Services.

**Our Vision**:
To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.

**Job Summary**:
The post holder will support various work streams including, but not limited to, patient safety and involvement, complaints, clinical Audit and quality Improvement, clinical effectiveness, information governance and risk management.

**Main Responsibilities**
- Responsible for maintaining, recording, updating and reporting on relevant databases
- Producing agendas and minute taking for meetings
- Handling and formatting of reports containing confidential, highly sensitive information
- Dealing with all queries and regular administrative activities in an efficient and courteous manner
- Responsible for prioritising workload as required
- To assist the HR and Governance Consultant in providing, reviewing and updating departmental risk registers.
- To manage systems and processes that provide assurance to Board in relation to compliance with the requirement of Regulation 17 Good Governance.
- To provide assistance to all team members in all aspects of CQC registration, inspection methodology, key lines of enquiry and clinical and best practice guidance issues by the CQC.
- To assist the HR and Governance Consultant with the preparation, approval and submission of

Care Quality Commission provider information requests in a timely manner.
- Manage the preparation, approval and submission of Care Quality Commission registration documentation and ensure compliance at all times.
- Manage the Care Quality Commission statutory reporting processes and maintain an accurate and up to date central log of all inspection activity.
- Responsible for the management of the policy process, ensuring timely review and publication through agreed communication channels.
- Ensure effective governance processes and procedures are implemented in line with the 3 tiers of governance across all services.
- Attendance at key Quality Governance structure meetings as directed by the HR and Governance

Consultant.
- Assist with the Quality compliance process to support governance processes, procedures and identifying areas of risk.
- Assisting with patient complaints.
- Lead on specific projects associated with role.
- To have an understand of key patient and staff quality and safety initiatives within Harrow Health

CIC and to provide expert advice and support to ensure effective and efficient processes are in place to support governance requirements.
- Support compliance with information governance.
- In conjunction with the Business Manager, review internal and external intelligent monitoring data to identify areas of good practice and risk and provide regular reports as required.
- Responsible for the receipt, collation and quality checking of evidence as required for CQC inspection.
- In conjunction with the Head of Risk Assurance, responsible for monitoring risk profiles and heat maps.
- Work autonomously; setting own works schedules and detail of how the work will be done
- Support the provision of quality assurance reports via the governance structure cycle of business.

**Risk Management/Governance - To assist the HR and Governance Consultant and HR**
**Consultant to**:

- Ensure that allocated projects are effective, safe, responsive, high quality and well-led, identifying and escalating risks and concerns promptly and effectively to the Head of Operations when necessary
- Understand the established complaints and significant events process and ensure they are used appropriately
- Ensure activities and services comply with organisational requirements for safety, quality management, confidentiality and data protection, safeguarding, duty of candour, Prevent, general duty of care, regulatory requirements and other legal and professional standards and stipulations.

**Additional Information**:
**Appraisal**
HHCIC operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.

**Clinical Governance**
To have responsibility for a commitment to m