Customer Service Advisor
2 weeks ago
X2 Recruit are looking for a Customer Service Advisor for our Client in Stoke On Trent.
To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.
To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements
To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry.
To operate all relevant equipment in order to support and process the customer enquiry.
To operate all relevant manual systems/processes in order to support and process the customer enquiry.
To support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate.
To collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources.
**Job Types**: Full-time, Temporary contract
**Salary**: £11.50 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stoke-on-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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