Pathway Co-ordinator

2 weeks ago

Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

We currently have an exciting opportunity within the Imaging Business Unit at Royal Derby Hospital (RDH) & Florence Nightingale Community Hospital (FNCH) for someone to join the Admin and Clerical Team. We see patients attending for imaging tests across several modalities (Ultrasound, MRI, CT, X-Ray).

You will possess the skills and qualities to work in an area of high activity, supervise, train and recruit staff. You will be an enthusiastic and motivated team player with excellent communication skills and experience in administrative duties.

You will be expected to support an efficient waiting list service to the consultants and their team in respect of NHS work; work flexibly with or alongside waiting list staff, consultants and other teams as required.

Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O’ level/GCSE (Grade C or 4/5 or above)

Administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries.

Responsible for the managing and organising the workload of members of the pathway support team ensuring a friendly and efficient reception and bookings service.

You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.

You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.

Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.

**Interview date**: 05 July 2023

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

**In return we will offer**:

- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

**Key Facts about our Trust**:

- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.

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